Improving Performance
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If you want to improve your performance, there are some simple rules.

1. Don't put all your resources in areas that aren't producing good results.

2. Eliminate tasks and activities that are value subtracting.

3. Change your mix of business. Focus on the people you make money on. Focus on the products that make you money.

4. Change your business model. Get customers less expensively. Offer more value to customers. Communicate the benefits more clearly.

5. Hire better people. Train the ones you've got or get rid of them.

6. Make your employees enthusiastic about creating value for customers.

7. Do something different. Experiment. Measure. Test. Vary.